At Your Service Help

Need help? Please see below for more details about this topic.

Return to WebUtility

Alternative Payment Methods

The City of Vancouver is committed to providing great customer service. We are continuously working to improve our programs and provide new solutions to meet our customers' needs. Due to careful implementation of our new electronic billing system, we are proud to offer you a new variety of options for paying and managing your water, sewer and storm water utilities account.

Here are the methods you can choose for making a City of Vancouver utilities payment: 

Note about the security of your information: Our customers’ security is critical to the City of Vancouver. For all online and Automated Voice Response telephone systems, your information is secured. When you use the At Your Service online service and click Make Payment, you will get a prompt advising you’re about to enter a secure location. When you click yes, you will also see the “lock” icon at the bottom of the page signifying a secured site. All payments transactions are encrypted at each step under industry standard methods. City of Vancouver data is secured using industry standard methods to protect from any unauthorized access. The City of Vancouver does not retain credit card or checking account numbers for payments made through the Internet nor will it do so for the future Automated Voice Response telephone system. 

Please remember: If you have any questions or concerns about your account, or if you are experiencing temporary difficulty in paying your bill,  please call the City of Vancouver's Utilities Services customer representatives at 360-487-7999. Thank you!

Return to WebUtility