Payment Options

There are now more options than ever for paying your City of Vancouver water, sewer and stormwater utilities bill.

	Cash	Check	Credit/Debit Cards
Online 24 hours/ 7 days per week, except for brief periods of routine system maintenance Visit us on the web At Your Service.	No	Yes	Yes
By phone through our automated voice response service 24 hours/ 7 days per week, except for brief periods of routine system maintenance Call 360-487-7999 and follow the prompts. Push "0" at any time for help.	No	Yes	Yes
By phone through a customer service representative 8 a.m. to 5 p.m., Monday through Friday, except City of Vancouver holidays Call 360-487-7999 and press “0” on your phone.	No	No	Yes
In person at our City of Vancouver payment locations For full customer service, including billing assistance, please visit: Utilities Services, 2323 General Anderson Rd., (south of Fourth Plain Boulevard), in Vancouver. Hours open to customers: 8 a.m. to 5 p.m. Monday, Tuesday, Thursday and Friday, and 9 a.m. to 5 p.m., Wednesday, except City of Vancouver holidays For payments only: Vancouver Customer Service 610 Esther St., (west of Esther Short Park, at 6th and Esther streets), in Vancouver. Hours: 8 a.m. to 5 p.m. Monday through Friday, except City of Vancouver holidays	Yes	Yes	Yes
By check at one of our many convenient payment drop boxes Look for the label on the free-standing box that says City of Vancouver. Please: No cash payments! Locations: 2323 General Anderson Rd., at the right of the entrance driveway, just before the gate 610 Esther St., at the southeast corner of the parking lot, near the statue of Captain Vancouver 210 E 13th St., at the drive-up window on the west side of the City Hall building	No	Yes	No
By U.S. Postal Service mail Include bill payment stub and mail to: City of Vancouver Utilities PO Box 8875, Vancouver WA 98666-8875 Please remember to allow five ( 5) business days for postal delivery.	No	Yes	No

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Keeping your information safe and secure: Our customers’ security is critical to the City of Vancouver. For all online and Automated Voice Response telephone systems, your information is secured. When you use the At Your Service online service and click Make Payment, you will get a prompt advising you’re about to enter a secure location. When you click yes, you will also see the “lock” icon at the bottom of the page signifying a secured site. All payments transactions are encrypted at each step under industry standard methods. City of Vancouver data is secured using industry standard methods to protect from any unauthorized access. The City of Vancouver does not retain credit card or checking account numbers for payments made through the Internet nor will it do so for the future Automated Voice Response telephone system.